We are investigating and working to resolve the issues as quickly as we can.
If you are using a location using the Goods Vehicle Movement Service (GVMS) you will be only able to complete customs movements if you have a finalised Goods Movement Reference.
For guidance on GVMS please refer to the Goods Vehicle Movement Service: Goods Vehicle Movement Service — service availability and issues - GOV.UK (www.gov.uk) page.
We apologise for any inconvenience this may cause.
Posted Dec 15, 2025 - 06:59 PST
This incident affected: Customs Engine, Customs360, Drayage360, and Customs360 Broker Platform.