Release 8.27

Scheduled Maintenance Report for KlearNowAI

Postmortem

What's New in Release 8.28 

PI4 - Iteration 4.2 | Go-Live: December 19, 2025 

New features, enhancements, and fixes to help you work smarter 

We're excited to share the latest updates to the KlearNow platform. This release brings significant new capabilities including a Resources & Information hub with release notes management, enhanced SSO (internal rollout – external in Q1 2026, PGA improvements for aluminum products, and important performance optimizations. 

New Features 

Resources & Information Hub 

A new centralized hub for platform resources is now available from your profile menu. Access release notes, documentation, and support resources all in one place. 

Release Notes Management 

  • View the 4 most recent published release notes directly from the landing page 

  • Browse the full release notes listing with lazy loading for seamless scrolling through all records 

  • Click any entry to view complete release details including version information and tags 

  • Contact support directly from the hub with one-click email access 

Content Management for Administrators 

  • Create release notes with rich text formatting including bullets, images, tables, and code blocks 

  • Preview release notes before publishing to ensure formatting looks correct 

  • Save drafts to continue editing later, or publish immediately 

  • Toggle release notes between published and unpublished status 

  • Searchable table view with filters by name, author, and status 

  • Edit existing release notes to update content as needed 

AI-Powered Document Processing (Preview) 

We're continuing to invest in intelligent automation to reduce manual effort and accelerate document and business process workflows. This release includes behind-the-scenes improvements to our AI document processing pipeline. 

  • Enhanced document classification accuracy for faster intake processing 

  • Improved data extraction capabilities for commercial invoices and supporting documents 

  • Foundation work for upcoming intelligent workflow automation features 

PGA GAC Aluminum Products Support 

New PGA requirements for aluminum products are now supported, expanding GAC Steel functionality to cover additional HTS codes. 

  • Automatic flagging of GAC Steel PGA form for designated aluminum HTS codes 

  • Default document type (2006) and reference (GIP83) auto-populated for aluminum products 

  • Proper EDI generation with correct reference codes 

Enhancements 

Performance Improvements 

Significant performance improvements to make your daily work faster and more responsive. 

  • Optimized parts library queries for dramatically faster loading times 

  • PGA constants consolidated for improved code maintainability and performance 

Canada Engine Transaction Manager 

Enhanced dashboard visibility and filtering for Canada shipments. 

  • New columns added: Transaction Number, Company/Importer Name, Port/Office Number, and Cargo Control Number 

  • RNS Status filters now working correctly including 'Awaiting Arrival of Goods' 

  • K84 date now populating correctly on broker form for Engine shipments when CAD is accepted 

Data Processing & Validation 

  • SPI population logic improved: existing SPI values are preserved, and country-independent codes (C, K, L) no longer default to NA 

  • Unit Price field now supports 5 decimal places for more precise gross value calculations 

  • Special characters (™, ©, ®, etc.) automatically stripped from commercial descriptions to prevent CBP transmission errors 

  • Additional HTS no longer auto-populated when country of origin is US 

  • Aggregate button disabled until all blocking warnings are resolved, preventing filing errors 

Document Processing 

  • Document packet handling: ZIP files containing multiple document packets are automatically split and processed individually 

  • Auto-stitch documents at company level: Configure certificates and Section 232 documents to automatically attach during shipment creation 

  • PSC TDOX packets now generated for all BLs on multi-BL entries, not just the first 

  • Country-of-origin columns converted to Latin character set for data consistency across reporting systems 

Form Validation 

  • Commercial description validation now properly blocks progression to final review when field is empty 

  • Document type validation enforced for customs information uploads 

Bug Fixes 

We've resolved a number of issues to improve reliability and accuracy across the platform. 

US Broker 

  • Fixed compound duty calculation issues preventing entry filing 

  • Resolved AD/CVD query rate lookup failures when case numbers were selected from query results 

  • Fixed importing carrier display issues 

  • Removed duplicate vessel entries that were preventing consolidation 

  • Resolved BOL update functionality for In-Bond shipments - FIRMS field no longer grayed out 

  • Fixed CR Update to allow port of entry and port of unlading changes 

  • Resolved ISF filing errors 

  • Fixed 'Send ISF to Engine' button visibility issues 

  • Added FIRMS code SEJ0 to the system 

  • Fixed reconciliation entry Excel upload issues  

Canada 

  • Resolved GAC reject issues where options were not visible to fill required details 

  • Fixed ATB functionality issues 

  • Resolved vendor/delivery party details disappearing after entry 

  • Fixed 'Return to edit' option not appearing for CAD filing 

  • Resolved shipments stuck in acknowledged status 

  • Added GST code 59 to amendment dropdown 

  • Fixed incorrect shipment status displays in CARM 

UK 

  • Resolved jobs stuck in filed status 

  • Applied shipment status and MRN updates 

User Interface 

  • Resolved ops user registration email verification screen issues 

  • Fixed entity search box alignment issues 

  • Corrected address copying between Company Contact and Internal Contact 

  • Fixed parent company link display on child company detail pages 

Data & Visibility 

  • Fixed importer address not populating during ingestion 

  • Resolved documents not syncing for certain shipments 

  • Resolved shipments not appearing in KlearView for customers

Posted Dec 21, 2025 - 07:05 PST

Completed

The scheduled maintenance has been completed.
Posted Dec 19, 2025 - 21:00 PST

In progress

Scheduled maintenance is currently in progress. We will provide updates as necessary.
Posted Dec 19, 2025 - 19:00 PST

Scheduled

We will be undergoing scheduled maintenance during this time.
Posted Dec 18, 2025 - 10:45 PST
This scheduled maintenance affected: Customs Engine, Customs360, Drayage360, and Customs360 Broker Platform.